Focuses on improving servi..more - login or register : Miss A. Chowan / customer care agent: customer care agent at MTN Group Preparation was required since we were dealing commuters who had questions and suggestions. If your smart card is lost or stolen or damaged, you can buy a replacement card for R30. Easily track what, when and where you buy at anytime, anywhere. Rea Vaya translates as 'we are going', which is exactly what you'll be doing when you hop on the new world class rapid transit system aimed at combating congestion and providing a better service of public transport in Johannesburg. It’s important to ensure that there is sufficient points on your smartcard to travel. “There will be no longer any need to indicate entry and exit points to get discounted fares. Know more about the procedure to follow when you have been wrongly penalized. Then Either: Forms are also available at the customer care centres, where you can fill in and immediately hand it in. You need at least R15, which covers the fare for the longest trip on the Pio.Trans routes. Rea Vaya Bus transit. The smartcard number is the 16-digit number on the front of the card. You … Resources FAQ's Contact us. “On entry, a fare of R5.20 (5.2 points) is deducted (the minimum fare), with the balance of the fare deducted on exit, which is dependent on distance travelled [sort of how the Gautrain works],” she added. You should probably check your inbox now for the confirmation mail. To suggest a story click here or to make an advertising enquiry click here. Hellopeter Business Packages and Pricing Business sign in. Thanks for subscribing. Enquiries. Queries older than three months will not be considered. Think you’d really enjoy receiving our news in your inbox daily? Commuters can just hop on a bus, swipe their smartcard on entry and exit. Previously, when loading your Rea Vaya card, you’d load a certain amount of cash fare onto it, depending on the routes you use. The Connector card works like a debit card; you are able to load money (e-money) onto the card to make low-value purchases (maximum R200 per transaction) at retail outlets. Rea Vaya stations have access gates with validators. Need help logging in? If you lose your card, you won’t be not refunded for the points loaded onto it, but you’ll have to purchase a new card and load new points. 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She thought if she changed her shift she would get to work bit earlier and then leave early to avoid the long queues but she still found herself in those queues. The following periods are the peak periods during Business Days (Monday to Friday): • Morning peak period: 05:30 to 08:30 • Afternoon peak period: 15:00 to 18:00 Service Intervals: Need help logging in? Register to get notified by SMS when your card is used. If you do not have that it … To check your usage login to your account and go to My Account with your account number and password. For damaged cards, you can arrange with the staff at one of Rea Vaya’s customer care centres to have the points left on your old card transferred to your new one. South Africa stands to lose five years of potential economic output due to the shock from the coronavirus pandemic and measures to curb its spread, according to the nation’s central bank. • On entry, a fare of R5.20 (5.2 Rea Vaya Points) is deducted (the minimum Rea Vaya fare), with the balance of the fare deducted on exit, which is dependent on distance travelled If you embark or disembark at a bus stop rather than a station, simply tap in or tap out using the validator near the door of the bus. event_available Notification. Types of EPF Forms . Check your balance. Know your smartcard number and expiry date : Don't go too near the edge and do be aware of your personal belongings. In this case, a penalty fee of R15.00 – equivalent to the fare for a trip of over 35km – will be deducted from your smartcard the next time you tap into the system. A lot of Rea Vaya’s struggles are down to Johannesburg’s continued spatial inequality. Balance of Power; Subscribe. If you feel you’ve been charged the wrong fare, wrongly penalised, or penalised as a result of system problems, we encourage you to lodge an appeal by completing and submitting a penalty appeal form. The total cost of the journey travelled will be deducted when fare corrections are processed. Using a missed call service - It is possible to check your EPF balance by giving a missed call to the number, 011-22901406, from your registered phone number. The new Rea Vaya points system and vending machines will make travelling on Rea Vaya easy and hassle-free, while offering our customers real savings,” Walters said. For efficient transport, tourists can opt for the Rea Vaya bus service that has a circular route through the city and is useful to explore the City Center at a reasonable cost. You can purchase a smartcard from any of the following stations: Orlando Stadium, Diepkloof, UJ Kingsway, Park Station, Johannesburg Art Gallery, and Carlton Centre. Card Replacement. With regard to Transport – the department receives an operating budget of R1.9 billion for the 2019/20 financial year and the three-year capital budget allocation of R3.1 billion. But my card cannot be checked at this station — the computers are offline. The moment you know your key player, you will be in good hands. 9.13 The Rea Vaya BRT is Johannesburg, South Africa. The intermodal hub at park station links Rea Vaya, Metro rail and Gautrain services. If you would like a copy of your itemised account, you can either contact us at 1300 008 292 or access your account online. Check your balance. Mr. Speaker, the City provides safe and reliable public transport through the Rea Vaya BRT system and Metrobus. Terms and conditions of the Rea Vaya smartcard “Our aim is to ensure that public transport in the city is fast, safe, reliable and affordable. What to do if your card is lost, stolen or damaged. # Tapping_in_at_a_Rea_Vaya_Station # Buying_your_smartcard. You should also take care to provide your correct ID number, as the wrong number will also delay the money transfer process. You can load travel points onto your smartcard at any Rea Vaya station. Do you feel you’ve been wrongly charged or penalised? Single/double trip cards for occasional users who don’t want to own a smartcard, single and double trip cards are available for R15.00 (1 trip) and R30.00 (2 trips). Rea Vaya which means “we are going”, offers fast, safe and affordable public transport on a network of bus routes across Johannesburg. It’s important to ensure that there is sufficient points on your smartcard to travel. Rea Vaya Bus transit. Hold your card against the validator and the gate will open. If you would like a copy of your itemised account, you can either contact us at 1300 008 292 or access your account online. What’s the minimum balance needed to travel? If you do not tap in and tap out at the station gates or bus validators, the system will not be able to work out your correct fare based on the distance you have travelled. This is what you need to know about how everything works and how it benefits you. On entry, a fare of R5.20 (5.2 Rea Vaya Points) is deducted (the minimum Rea Vaya fare), with the balance of the fare deducted on exit, which is dependent on distance travelled. Powered by Tutuka. The faster we’re able to trace your details on the smart card database, the sooner we’ll be able to transfer your money. The money transfer will take up to 30 days. FARES. Know your smartcard number and expiry date : ^CL — Rea Vaya Bus Transit (@ReaVayaBus) May 15, 2018. GO SOCIAL. All original words & media by Hypertext by htxt.media are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. You need at least R14.10, which covers the fare for the longest trip on the Rea Vaya routes. © Copyright - Pioneer Transport 2020. WiFi equipped vending machines to provide free internet to SA rural... Cape Town buses to start going green by 2017, Outa: Etolls exemption for disabled meaningless, Cape Town to launch high-tech system to track MyCiTi busses. THE REA VAYA FACTOR. CTRL + SPACE for auto-complete. If you feel you’ve been wrongly penalised, you can lodge an appeal at the Rea Vaya customer care centre. Balance transfers, where charges or penalties are found to be incorrect, take up to 30 days to be effected. Terms and Conditions. Figure 2: Comparison of Rea Vaya fares 2019/20 (Rea Vaya vs other BRT systems) Based on the above, it is therefore proposed that the Rea Vaya tariffs for the 2019/20 financial year increase by 7% as it will strive to achieve an optimum balance between Even when everything is pricey…we are committed to providing Joburg commuters with affordable, accessible, safe and convenient public transport. Hand in the form at a Rea Vaya customer care centre; or. We publish original content daily and welcome your feedback. Register to get notified by SMS when your card is used. Reviewers. What to do if money is incorrectly deducted from your card. On Day 1 of the trip, you will meet a friendly person who knows a lot about your tour. one had to equip himself with knowledge and had to master communication skills. REA VAYA. Rea Vaya calton center customer service center is the worst ever in this world, consultants are very very rude, they don't have manners. Check the validator display to view your remaining balance . With a circular route through the city it is a particularly useful mode of transport for those who want to explore the City Centre without a car. The attendants say it’s malfunctioning but I cannot be let in; they need to be sure that my balance is sufficient. A Re Yeng operates from a state-of-the-art Central Control Centre (CC C) to enhance security and provide real-time information to passengers. Do you still have questions about your smartcard? There are staff members, wearing Rea Vaya uniforms, standing by to assist you. As of 1 July 2018, the fares are as follows: People travelling during off-peak hours – between 8:31 am and 2:59 pm on Mondays to Fridays, and any time on Saturdays, Sundays and public holidays – will be charged 10% less. A number of Rea Vaya stations have been kitted out with self-service vending machines where you can load your points using your debit or credit card (no cash), if you’d rather not go to the cashier booth. Now you're safely on the platform; check-out the electronic displays for train arrival times. rea vaya complaints ria via bus rea vaya customer care rea vaya complaints contact details check rea vaya card balance online ria via rea vaya c3 route. How does A Re Yeng operate? It is currently under construction and it is due for completion in 2021. You can check your balance, obtain a statement of recent transactions or change the myconnect PIN at MyCiTi station kiosks and any Absa ATM. Download Fares Now, instead of cash fare, you can load points (each point is equal to R1). The system will automatically deduct the correct fare, based on how far you’ve travelled, from the money pre-loaded on your card. When new Rea Vaya fares are introduced on 1st July, you could earn up only to 12.5% bonus points in a single transaction. Customer Care Agent at City of Johannesburg (Rea Vaya ) Description: Responsible for administrative functional role and customer relations services for Rea Vaya Bus Rapid Transit. The expiry date is the month-year combination (for example, 03/19) under “valid thru”, also on the front of the card. Image courtesy of ITDP. Our guides and drivers are knowledgeable and friendly providing you with good service. Trams and trolley-buses once made up a semblance of a public transport system in the city. It’s important to ensure that there is sufficient points  on your smartcard to travel. Penalty Appeal. Rea Vaya Smartcards cost R30.00, and are available at the following stations: Remember: you must have a minimum of R15.00 on your smartcard to be able to travel. National Department of Transport (NDoT) cards, such as Areyeng Card, Rea Vaya and My CiTi PayPasses; Register Your Gautrain Card or Contactless bank card. Then Either: Drop the form in any of the station suggestion boxes. To this end, it will help if you can provide the number of your old smartcard. Box 9.8 Example: Rea Vaya Fig. Hypertext is one of South Africa’s leading technology news and reviews sites, catering for consumers, small and medium businesses and the technology channel. ... Can I check the balance beforehand on my Gautrain Gold Card without physically putting it in the machine in the Station?Is there maybe a facility on-line where one puts the Card number in and it gives your balance? Phase 1 of the bus system was introduced to assist with the daily transport of workers from Soweto to Johannesburg and around the city. But in the wake of apartheid’s forced removals, the city developed relentlessly in favour of … Get ready for A Re Yeng and buy your ticket or Connector card. If you feel you’ve been charged the wrong fare, unfairly penalised, or penalised as a result of system problems, we encourage you to lodge an appeal by completing and submitting a penalty appeal form at the Pio.Trans customer care centre. Click on one of the following links to download the penalty appeal form: Then fill in and save the document (Word), or print out the document (Word or PDF) and fill it in. Check the validator display to see what your remaining balance is. You need at least R14.10, which covers the fare for the longest trip on the Rea Vaya routes. The Rea Vaya Phase 1C (a) is a new route that will connect Phase 1A and 1B from the Joburg CBD to Alexandra and Sandton. Permissions beyond the scope of this license may be available at Hypertext. THE card scanner on Johannesburg’s Rea Vaya bus rapid transit (BRT) system reads "insufficient balance". event_available Notification. It is a City project aimed at providing better public transport, reducing congestion on public roads, improving the environment and creating jobs. BRT Rea Vaya System Smart Card. To arrange for the money transfer, you should take your new card, your old card if you still have it, as well as your ID book/card to one of Rea Vaya’s customer care centres, which are located at the following stations: Know your smartcard number and expiry date. Sign in Register Blog. Once you've arrived at your destination station, please proceed to the fare gates and be sure to tag out. Where images and material are supplied by rights holders outside of htxt.media, original publishing licences are indicated and unaffected. A lot of Rea Vaya’s struggles are down to Johannesburg’s continued spatial inequality. What’S The Minimum Balance Needed To Travel? Our fares are worked out according to distance travelled, with the amount charged per kilometre decreasing as the length of your trip increases. Figure 2: Comparison of Rea Vaya fares 2019/20 (Rea Vaya vs other BRT systems) Based on the above, it is therefore proposed that the Rea Vaya tariffs for the 2019/20 financial year increase by 7% as it will strive to achieve an optimum balance between To check your usage login to your account and go to My Account with your account number and password. Check your available balance instantly. view_list View your statement. Rea Vaya website, www.reavaya.org.za, Facebook/ReaVayabusTransit and @ReaVayaBus on Twitter are also available for use. Balance of Power; ... medical staff check on a patient in intensive care on Nov. 8. I read on the packaging of the card that I can be able to check my balance at any absa ATM! Check your available balance instantly. Marketing Field Agent for Rea Vaya (Former Employee) - Johannesburg, Gauteng - 19 September 2018 We were required to meet our daily targets and to go an extra mile. Terms and Conditions. This is where you can enquire about the Rea Vaya Buses and services. The City of Johannesburg’s Rea Vaya bus system route has been operational since October 2013. Contact Rea Vaya’s call centre on 0860 562 874. The City of Joburg introduced a new ticket purchasing and points system for Rea Vaya bus commuters that kicked in on Sunday. Queries take up to seven working days to resolve at Head Office. Pio-Trans is the name of the first Rea Vaya Bus Operating Company (BOC), the first high capacity Bus Rapid Transit system implemented in Africa. Joburg Metrobus ZA. The oversight tour forms part of October Transport Month activities as well as part of the mayor’s monitoring and evaluation responsibilities. GoMetro launches traffic info product which streams updates to your TV. Travelling with Rea Vaya … The system has also done away with loading fees, so all you’ll be paying for are the points you’ll need to travel and nothing extra. view_list View your statement. The Rea Vaya bus is a steadily developing network of buses which links the inner-city with Soweto and western suburbs such as Auckland Park. Check the validator display to view your remaining balance. The City of Joburg introduced a new ticket purchasing and points system for Rea Vaya bus commuters that kicked in on Sunday. Users are encouraged to register their Gautrain Cards on the website or at any Gautrain station Ticket Office. … Here, tourists can learn more about traditional South African culture and a chance to encounter people of Zulu, Pedi, Ndebele, Xhosa, and Basotho origin. A Re Yeng has introduced the new and improved Connector card that is easy and convenient to use. What’S The Minimum Balance Needed To Travel? But nowhere it is ever written that the balance I am getting from the ATM does not correspond with the 1 from your bus stations. 4. CHECK TRAIN TIMES The Gautrain operates at Peak and Off-Peak periods seven days a week, with two peak period timeslots. Trams and trolley-buses once made up a semblance of a public transport system in the city. Using an SMS service - If your UAN is activated, you can send an SMS to 7738299899 for EPF balance check. ... A commuter walks through a sanitization tunnel at the Rea-Vaya … The intermodal hub at park station links Rea Vaya, Metro rail and Gautrain services. Ria, part of Euronet Worldwide, lets you send money online, via mobile app and in person to over 150 countries. Support. Simply “tap in” with your card as you enter the paid area of a Rea Vaya station or at a bus stop, and “tap out” again as you exit at your destination. The opening of the new route means passengers will be able to travel to many more places on Rea Vaya buses, such as the universities of Johannesburg and the Witwatersrand, as well as Helen Joseph, Charlotte Maxeke and Rahima Moosa hospitals. Useful Rea Vaya routes: C-3 The circular City Centre C–3 route stops at most major tourist sites as well as Park Station.Stops include Constitution Hill, Johannesburg Art Gallery, the Fashion District, the Carlton Centre (visit the 50th floor viewing deck for amazing city views), Library Gardens, Chancellor House, Newtown Junction (Mary Fitzgerald Square) and Wits Art Museum in Braamfontein. 5. Make room for new memories with HUAWEI MOBILE CLOUD this holiday... Is HTTPS Secure Enough to Protect your Privacy? Visitors should check with Botswana embassies or consulates, or … Know more about how the new Rea Vaya points system works. Write CSS OR LESS and hit save. The Rea Vaya system will deduct the correct fare,” explained Member of the Mayoral Committee (MMC) for Transport, Christine Walters. The City of Johannesburg’s new Rea Vaya bus system route has been operational since October 2013. From this month until 30th June 2016, you can earn 10% in bonus points back when you buy points between R51 and R100 in a single transaction, 15% for R101 to R200, 20% for R201 to R300, and 25% for R301 to R700. Rea Vaya Bus Service: Phase 1 of the bus system was introduced to assist with the daily transport of workers from Soweto to Johannesburg and around the city. After getting off at Orlando Police Station station from a Rea Vaya bus I had boarded at the Auckland Park Kingsway station, I attempted to get the employee at the station to load my card with R 30 as the system was offline at the previous station. If you do not have that it would be a great facility to have. But in the wake of apartheid’s forced removals, the city developed relentlessly in favour of … The total cost of the journey travelled will be deducted when fare corrections are processed. Balance transfers, where charges or penalties are found to be incorrect, take up to 30 days to be effected. For this reason, commuters are encouraged to keep their Rea Vaya smartcard number and expiry date written down somewhere safely in case their card is one day lost or stolen. Businesses. On entry, a fare of R5.20 (5.2 Rea Vaya Points) is deducted (the minimum Rea Vaya fare), with the balance of the fare deducted on exit, which is dependent on distance travelled. CUSTOMER CARE. Penalty fee from inspectors for fare evasion is R33.50. For more information, please contact Benny Makgoga, Director: Service Promotions on 011 870 4612 or 071 381 2819 or Corrine Lekhoane, Deputy Director on … Visas. The Rea Vaya BRT in Johannesburg, South Africa, made special efforts to reach out to the riding public in general and the disabled community in particular to ensure their support in the face of opposition from the taxi and minibus unions. Rea Vaya bus service is back, don’t get stranded, check your card balance at any Rea Vaya station for your convenience. Citizens of most European and Common-wealth countries do not require a visa for entry into Botswana. AReYeng Bus Service Fares. Terms and conditions of the Rea Vaya smartcard. Question: Can I check the balance beforehand on my Gautrain Gold Card without physically putting it in the machine in the Station?Is there maybe a facility on-line where one puts the Card number in and it gives your balance? Easily track what, when and where you buy at anytime, anywhere. Developed by KEMOSO. You can download the form by clicking on one of the following links: Then fill and save the document (Word), or print out the document and fill it in (Word or PDF). Check train times the Gautrain operates at Peak and Off-Peak periods seven days week! Know about how the new Rea Vaya ’ s the Minimum balance Needed to.... Works and how it benefits you the moment you know your key player, you can buy replacement. Discounted fares arrival times replacement card for R30 a friendly person who knows a of! Load travel points onto your smartcard at any Gautrain station ticket Office account with account! Your trip increases in any of the station suggestion boxes ticket Office your trip increases on a,. Absa rea vaya balance check it will help if you do not have that it would be a great to! Personal belongings developing network of Buses which links the inner-city with Soweto and western suburbs such Auckland. Travelling with Rea Vaya bus system route has been operational since October 2013...! 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